Researcher biography

Nicole Gillespie is the KPMG Chair in Organizational Trust and Professor of Management at the University of Queensland Business School, and an International Research Fellow at the Centre for Corporate Reputation, Oxford University.

Nicole joined UQ Business School in January 2010. Prior to this she held faculty and research positions at Melbourne Business School, Warwick Business School (UK), The Australian & New Zealand School of Government, The University of Melbourne, University of Queensland, and Swinburne University of Technology.

Trained as an organizational psychologist, Nicole's research focuses on trust development and repair in organisational contexts, and in contexts where trust is challenged (e.g. after a trust failure, in complex stakeholder environments, during organizational transformation and digital disruption, in virtual healthcare and Artificial Intelligence, in cross-cultural relations). Current research projects focus on understanding stakeholder trust in organizations and industries, organizational trust repair, designing trustworthy organizations, trust in Artificial Intelligence, and stakeholder trust and uptake of telemedicine. Her research appears in leading international journals, including the Academy of Management Review, Journal of Management, Journal of Applied Psychology, Organization Studies, Accounting Organizations and Society, Business Ethics Quarterly, Human Resource Management, Sloan Management Review and Work and Stress, as well as in books and book chapters. Her work has been extensively presented in Europe, the USA and Australia. She is Deputy Editor of the Journal of Trust Research and on the editorial board of Leadership Quarterly.

Her research spans the Health, Finance, Resources, Higher Education, R&D, Defence and Not-for-Profit industries. Nicole has written commissioned reports on building and repairing trust for the Institute of Business Ethics (sponsored by PwC) and a policy note on restoring trust in the financial sector for the UK Parliament. She has consulted to and/or conducted research in a range of private and public sector organisations including Barclays Bank, UBS Bank, the Royal Brisbane and Women's Hospital, the Royal Flying Doctor Service, Santos, Origin Energy, CSIRO, and the Australian Army. Nicole is an active member of the Academy of Management, the European Group of Organisational Studies, the European Institute of Advanced Studies in Management, and the Australian & New Zealand Academy of Management.

Nicole has over twenty years experience in designing and delivering MBA, Executive MBA, specialist masters and undergraduate courses. She is the recipient of five teaching excellence awards and, together with former PhD student Mattia Anesa, two best paper awards from the Academy of Management. She is the recipient of the 2016 UQ Business School Research Award. In 2019 she was made a Fellow of the Australian and New Zealand School of Government in recognition of outstanding contribution to public management.